Technical Writing

• Evaluate and Assess Documentation Needs
• Design the Format and Content
• Write, Update, and Edit Documentation
• Documentation Usability Testing
• Manage and Plan Documentation Project


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Instructional Design

• Instructional Design and Analysis
• Course Design and Development
• Training Needs Assessment
• Workflow, Task, Audience Analyses
• Formative and Summative Evaluations
• Web-Based Training development

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Software Training

• Instructor-Led Delivery
• Virtual Delivery
• Individualized and Customized Instruction
• Train-The-Trainer Workshops
• Training Videos


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